This statement discloses the privacy practices for
web sites. When you visit one of these web sites you can expect to be notified
What personally identifiable information of yours is collected;
What organization is collecting the information; How the information is used;
With whom the information may be shared;
What choices are available to you regarding collection, use and distribution of
What kind of security procedures are in place to protect the loss, misuse or
alteration of information under the company's control; and
How you can correct any inaccuracies in the information.
Questions regarding this statement should be directed to
products and services, what kinds of information we may gather about you when
you visit our websites, how we may use that information, whether we disclose it
to anyone, and the choices you have regarding our use of, and your ability to
correct, the information.
accessible MotorMouth branded services like MotorMouth.net.au,
WebWindows.com.au. Please note that this policy applies only to
MotorMouth, and not to other companies' or organizations' web sites to which we
MotorMouth membership has been designed to give you a more rewarding and
personalised MotorMouth experience. Although you are not required to be a
MotorMouth member to use our service, the full functionality of our service is
only available to registered users. You will be required to register and log in
if you wish to take full advantage of our service.
The Collection of Personal Information
When you visit MotorMouth, our servers automatically record information about
your visit. The information that we collect is:
your IP address
your cookie ID (if enabled)
the date and time of your visit to our site
the date and time you left our site
the pages you accessed and documents downloaded
the type of browser you are using the type of operating system you are using
We do this to help us better understand what aspects of our services our users
find the most useful and how to develop services for you in the future. This
information also helps to ensure any advertising is more relevant to your
Unregistered MotorMouth Users (Non Members)
If you are not a registered MotorMouth user,the information we collect
about you remains anonymous, and we do not link it to any other personal
Registered MotorMouth Users (MotorMouth Members)
Once you have become a MotorMouth user, we collect personal information about
you in order to provide you with the full benefits of Membership. When you
first register for Membership, we collect information from you directly and
also from time to time thereafter if you provide us additional information. The
mandatory information we collect includes:
When you register to become a MotorMouth user or modify your existing MotorMouth
profile the pages are encrypted using a digital certificate and a SSL (Secure
Socket Layer) session.
Once you have logged on as a member, we keep a record of how you use the
service. This helps us to build a profile of what interests you, so that we can
personalise your experience and publish you information that is directly
relevant to your interests.
Business Partners, service station operators & WebWindow Users
When you first sign up or commence a contract with MotorMouth we request
information such as:
Business Name & ABN; and
We use this information to deliver our services to you. This may include:
billing & credit control;
cookies and Applets
A cookie is a piece of data stored on the users hard drive tied to information
about the user. MotorMouth use both persistent and session ID cookies.
MotorMouth use persistent cookies for the following purposes:
record your membership details to allow you to login automatically
allow you to personalise your MotorMouth experience
provide us with aggregated information on how people use our service, and
help determine the effectiveness of advertisements and campaigns.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs)
in our HTML based emails. This lets us know which emails have been opened by
recipients. This allows us to understand how well customers accept certain
communications and the effectiveness of our marketing campaigns. If you would
like to opt-out please see the opt-out section below.
Promotional Emails (SPAM)
MotorMouth will not send you unsolicited emails without your prior consent. As
part of the membership process you are able to choose whether or not you would
like to receive promotional email from MotorMouth. If you would like to opt-out
please see the opt-out section below.
We will never sell or rent your email address and personal details to any 3rd
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this
information. Information requested may include contact information (such as
name and shipping address), and demographic information (such as postcode, date
of birth). Contact information will be used and shared with the contest
sponsors to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction of this
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend's name and email address. MotorMouth will
automatically send the friend a one-time email inviting them to visit the site.
MotorMouth stores this information for the sole purpose of sending this
one-time email. The friend may contact MotorMouth at
to request the removal of this information from our database.
MotorMouth use the National Australia Bank's Secure Internet Payment Service
(NSIPS) for online credit card processing. MotorMouth does not keep any records
of credit card numbers and all e-commerce processing is done by the National
Disclosure of personal information with 3rd parties
Your personally identifiable information will only ever be disclosed to a 3rd a
(a) we are required by law to make the disclosure;
(b) to the extent necessary, to provide the service you have requested or to
meet the purpose for which it was submitted;
(c) to protect our rights or the rights of another MotorMouth user;
(d) to lessen a serious threat to a person's health and safety; or
(e) if we have informed you of a particular third party to whom it will be
disclosed, at the time of collection.
Storage of Personal Information
All of your personal information is kept in a secure database housed at
MotorMouth's secure data centre.
In addition, our employees, contractors and 3rd parties who provide services
related to our services are bound to respect the privacy of any personal
information held by MotorMouth.
Only employees who need the information to perform a specific job are granted
access to personally identifiable information. Our employees must use
passwords, access codes and security cards to access your information.
Furthermore, ALL employees are kept up-to-date on our security and privacy
practices through emails, company newsletters and staff meetings. Any time new
policies are added our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our customers'
information is protected.
You play an important role in keeping your personal information secure, by
maintaining the confidentiality of any password and accounts used on the
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as your postcode,
phone, email or postal address), or if a user no longer desires our service, we
provide a way to correct, update or delete/deactivate that user's personally
identifiable information provided to us. This can be done at My MotorMouth or
by emailing our Customer Support at
If you wish to know what other information we hold about you whilst you have
been logged onto the service, please send an email to
outlining your username and details of your request. We will endeavour to
respond to your request within 30 days.
Our users are given the opportunity to 'opt-out' of having their information
used for purposes not directly related to our site at the point where we ask
for the information. For example, our registration form has an 'opt-out'
mechanism so users who subscribe to email alerts from us, but don't want any
marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our email alerts, newsletters or special
offers from our partners may opt-out of receiving these communications by
modifying their profile at My MotorMouth Users of our site are always notified
when their information is being collected by any outside parties. We do this so
our users can make an informed choice as to whether they should proceed with
services that require an outside party, or not.
Notification of Changes
If we are going to use your personally identifiable information in a manner
different from that stated at the time of collection we will notify you via
email. You will have a choice as to whether or not we use your information in
this different manner. However, if you have opted out of all communication with
the site, or deleted/deactivated your account, then you will not be contacted.
Nor will your personal information be used in this new manner.
In addition, if we make any material changes in our privacy practices that do
not affect user information already stored in our database, we will post a
notice on our web site notifying users of the change. In some cases where we
post the notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
For more information about privacy in general, you can visit the Federal Privacy
Commissioner's website www.privacy.gov.au.